# Uber Direct Setup Manual

## **Requirements**

To enable Uber deliveries, the restaurant should have all the following:

* Stripe Connect
* Restaurant from the following countries:
  * Australia
  * New Zealand

## Enabling Uber

Uber DaaS is a reliable and convenient way to get your food delivered quickly and efficiently. Here's how to enable it:

1. On the Admin Dashboard, click Settings > Integrations and find the Uber Delivery Management card and click on it.

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-8433a77aeb89d572fb30fc4c9284406eb2fa0d8c%2FScreen%20Shot%202023-05-10%20at%209.52.37%20AM.png?alt=media" alt=""><figcaption></figcaption></figure>

2. A popup will open and fill up the information. Click Save.

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-d2a450dcab0f6c5730218278a7c0498011adec1a%2FScreen%20Shot%202023-05-10%20at%209.56.08%20AM.png?alt=media" alt=""><figcaption></figcaption></figure>

3. Set Uber as Default Delivery

Once you have enabled Uber DaaS, you can select the Default Delivery Provider in the Settings > Services > Deliveries (as shown in the image below)

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-3239230de660a1a6d74f31f3f0ff1596d55d70be%2FScreen%20Shot%202023-05-10%20at%209.47.12%20AM.png?alt=media" alt=""><figcaption></figcaption></figure>

### Notes:

* Make sure that your Map Data Source is Google Maps. Go to Settings > System > Location > Map Data Source.

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-9794c6ff1da1b3056b9a578d3a0bc86d29f92e70%2FUber%20Screenshot%202023-05-09%20at%206.38.47%20PM.png?alt=media" alt=""><figcaption></figcaption></figure>

* Currency must match the country’s location and Uber country availability. Go to Settings > System > General > Currency.

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-3d4895e43d26c592f5c6fe0c9f3fe3549e460858%2FUber%20Screenshot%202023-05-09%20at%206.41.14%20PM.png?alt=media" alt=""><figcaption></figcaption></figure>

* Uber requires valid phone number from your store (Must have the country code). Go to Settings > System > Location > Phone Number.

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-08f459f90c0fdf4a15f58b404228c0da4f94326f%2FUber%20Screenshot%202023-05-09%20at%206.43.23%20PM.png?alt=media" alt=""><figcaption></figcaption></figure>

## Checkout Details

Once a customer checkout an order, the Uber (if set as the Default Delivery Provider in Admin Dashboard) will be displayed as the Delivery Provider.

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-6eee3051eb974021fac1ac309f6f38160f68defe%2FScreenshot%202023-05-09%20at%207.06.03%20PM.png?alt=media" alt=""><figcaption></figcaption></figure>

#### The Delivery Estimation will provide the:

**Delivery Provider** - which is Uber

**Estimated Fee** - the total fee

**Tips** - entered by the user and will be sent to the Uber driver directly

**Estimated Delivery Time** - time from now to drop off

#### The acceptable Payment Method will be the following:

**Credit Card** - if enabled and with Stripe Connect account ID provided

**Apple Pay** | **Google Pay (Stripe**) - if enabled

## Order Workflow

Once the customer made the order, in Admin Dashboard, the order’s thumbnail will be replaced to the Uber logo (denoting that it will use Uber)

#### Order: UNCONFIRMED

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-e26675dd8aebf63fa472865b7e52671e2b7dc65d%2FScreenshot%202023-05-09%20at%207.44.43%20PM.png?alt=media" alt=""><figcaption></figcaption></figure>

#### Order: CONFIRMED

The order **SHOULD** go through to the **CONFIRMED** status to trigger the Uber delivery request.

Once the order is set to CONFIRMED, the Delivery Tracking URL will be available both in the ADMIN and the CUSTOMER.

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-f7caa976763630aacf3898892edc9f5e8a16e04c%2FUntitled%20(7).png?alt=media" alt=""><figcaption><p>Admin Order View</p></figcaption></figure>

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-2c388db7d4c8e9c5415ea42ecddacb8cb3f4e8c6%2FUntitled%20(4).png?alt=media" alt=""><figcaption><p>Customer Order View</p></figcaption></figure>

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-4cf1507aebc90b5430c93e7da045002b92f84aed%2FUntitled%20(5).png?alt=media" alt=""><figcaption><p>Sample Screenshot of the Tracking URL</p></figcaption></figure>

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-37ca55a075324875431eab020312124d6f307e85%2FUntitled%20(6).png?alt=media" alt=""><figcaption><p>SMS sent by Uber to the recipient.</p></figcaption></figure>

#### Order: READY

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-6a45b2241f2803acfa4cca9a0061300b79175196%2FUntitled%20(9).png?alt=media" alt=""><figcaption><p>Customer Order View</p></figcaption></figure>

It is expected that the driver is still on route to the restaurant or is waiting in the restaurant.

#### Order: ON ROUTE

<figure><img src="https://3022292367-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FadsXDp24ryiG3eIIOAF3%2Fuploads%2Fgit-blob-b79d3c458d8e059c7fd30b18042ee0f6685d51b5%2FUntitled%20(10).png?alt=media" alt=""><figcaption><p>Admin Order View</p></figcaption></figure>

#### Order: CANCELLED

If the Order is cancelled (initiated by the customer or the store), the Uber delivery will be automatically cancelled as well