Pump'd Docs
  • Overview
  • Getting Started
    • Hardware Requirements
    • 10-Minute Quickstart
    • Setup Your Menus
    • Configure Your Services
    • Customize Your Design
    • Managing Orders & Bookings
    • Promoting Your Store
  • How to Guides
    • Accepting Payments
      • 🔐Stripe+ Integrated Payments
        • Setup Integrated Stripe Payments
        • Using Stripe Integrated
        • Changing Bank Account / Debit Card Details Associated with an Express Account
      • Setup PayPal Payments
      • Setup Apple Pay with Checkout.com
      • Setup Stripe Payments
    • Understanding Printing
      • Setup Printing For Android
      • Printing - Windows Network Printing
      • Printing - Windows Shared Printing
      • Printing - API Key
      • Add a USB printer to Windows
      • Setup Split Printing
      • How to copy the printer API key
      • Setup Printing For Windows
    • Setup Custom Checkout Fields
    • Setup Facebook Login
    • Setup Google OAuth Client ID
    • How to integrate Postmates with Pump'd
    • How To Set Up Google Analytics Integration
    • How to add SEO (Search Engine Optimization)
    • How to add Driver Tracking
    • Purchase A Domain Name
    • Setup A Custom Domain
    • Link Directly to Menu
    • Setup an iOS & Android App
    • Setup Facebook Ordering
    • Adding Closed Hours
    • How to Opt-Out of Google Hosted Fonts
    • How to change weekly reporting view
    • Understanding Languages
      • How users can change languages on frontend
    • How to Show/Hide Header Function
    • Uber Direct Setup Manual
    • Examples of Dates & Times and their corresponding formats
    • Pump'd and Walletly
    • Bump Screen Technology
    • Pause Ordering Feature
  • Platform Information
    • Customer Accounts
    • Your Subscription & Billing
    • Special & New Features
      • Public Holiday Surcharge
      • Make Service Pop-Up Required
      • Delayed Order Email Notification
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  • Types Of Customers
  • Guides
  • Caveats & Known Issues
  1. Platform Information

Customer Accounts

Learn about the different types of customer accounts available and how they work within the platform

PreviousPlatform InformationNextYour Subscription & Billing

Last updated 12 months ago

Customers include people who have placed an order at your online store or signed up for an account. From the restaurant perspective, it's about being able to track and understand your customers. For customers, having an account means their information is saved permanently across devices. This includes delivery details, customer info and past orders. This information will be used to pre-fill as many steps of their ordering process for a smoother repeat purchase experience.

Types Of Customers

Guest Customers

Guest customers are created whenever an order is placed by a user who has not signed in. We attempt to track guest customers by matching their name, phone and email address. When a guest places an order, if those 3 pieces of information match any past customers, the old customer will be updated instead of a new one being created.

Logged In Customers

A logged in customer is anyone who has used the login / sign up button to create an account. When a customer signs up for the first time their details are logged into your customer dashboard. Any subsequent logins or orders will also update their details. Customers who log in will have their order history permanently accessible to them.

Customers create accounts using:

  • E-Mail

  • Facebook

  • Google

Guides

Caveats & Known Issues

  • Google and Facebook log in cannot be used on a mobile app as they have disabled it from being used in such a medium.

Setup Facebook Login